Maintenance and Support Plans
Below is a matrix describing the various support and maintenance options for
ObjectDomain and the corresponding prices. For information regarding application
pricing, upgrading, licensing and educational discounts, see the main pricing
page.
For information on quantity discounts, call our sales department at 919-461-4904.
Product
|
Price
|
| Basic Support |
included w/purchase |
| Includes: |
|
- 90 days electronic support
- Micro upgrades and patches
|
|
| Basic Support plus Maintenance |
$225/year/license |
| Includes: |
|
- One year electronic support
- All micro, minor and major releases for one year
|
|
| Priority Support plus Maintenance |
$295/year/license |
| Includes: |
|
- One year electronic support with escalation to phone support as
necessary
- All support requests moved to the top of the support queue
- All micro, minor and major releases for one year
- Access to beta releases
- Advisory board position on feature decisions
|
|
| Priority Liaison Support plus Maintenance |
$175/year/license |
| Includes: |
|
| |
- All benefits of Priority Support plus Maintenance product.
- Support requests from liaisons flagged with highest priority.
|
40% discount off
Priority Support plus Maintenance product |
| Requirements: |
|
- The company establishes a single liaison and backup liaison for
the group. All support requests must be routed through one of these two
individuals.
- The liaison individuals are responsible for answering all support
questions they are able to answer using Object Domain support only for
those issues they are unable to resolve.
- The liaison and the backup liaison must be regular users of ObjectDomain,
understand the functionality of the application, and be willing to disseminate
their knowledge to other users of the group. A secretary, manager, or
other non-user does not meet this criteria.
- The company has purchased 5 or more licenses
|
|
